All CluedUpp event tickets are purchased as non-refundable.
In the event that a game is cancelled due to an issue beyond the organiser's control (ie. poor weather conditions) then no refunds will be offered, however an alternative date will be arranged.
If the event is cancelled to an issue within the organiser's control, then a full refund may be offered at the organiser's discretion.
Event tickets may be exchanged for future events within a 12-month period. To be eligible for an exchange, your game access-code must be unused and you must be able to provide proof of purchase upon request. Once you have chosen your selected event, please contact the organiser (firstname.lastname@example.org) no more than 1 week prior to the event so that your ticket can be exchanged.