Refunds policy

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All standard CluedUpp event tickets are purchased as non-refundable but are both fully exchangeable and transferable.

In the event that a game is cancelled or postponed due to an issue beyond the organiser's control (ie. poor weather conditions, natural disasters, government mandate) then no refunds will be offered, however our Ticket Exchange Guarantee means all tickets may be exchanged for any future event within a 12-month period. Once the cancellation or postponement is confirmed we will endeavour to contact you as soon as possible with further event details.

If the event is cancelled due to an issue within the organiser's control, then a full refund may be offered strictly at the organiser's discretion.

All event tickets may be exchanged for future events within a 12-month period. To be eligible for an exchange, your game access-code must be unused and you must be able to provide proof of purchase upon request.

Once you have chosen your selected event, please contact the organiser (hello@cluedupp.com) no later than 1 week prior to the event so that your ticket can be exchanged.

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