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CluedUpp Games is an award-winning British games studio that specialises in creating unique, outdoor adventure games. We turn cities into playgrounds with our giant outdoor events. Get dressed-up and play against hundreds of other teams in this unique city-wide experience.

Our games take place outdoors in the open air and all witnesses are virtual, meaning the only people you come into contact with are your teammates. There are limited tickets available for each event in order to reduce numbers of players in the city, and teams will have different starting locations so as to avoid congestion. The game is completely self guided, so you can avoid other teams by taking an individual route - and we have extended the playing time window so teams will be participating at different times during the day. If you are experiencing Coronavirus type symptoms, please do not attempt to play - we will happily exchange your ticket for a game at a later date.

Yes absolutely, dogs are more than welcome and as the whole game takes place outside, this means the majoirty if not all of the area's are dog friendly. Please beware of local restrictions and customs. We also don't count them as part of the team numbers, so your dog will get a free walk!

We advise teams that you should play with no more than 6 adult players per team. The app will only allow 6 players to join each team.

Children play for free, but the game is not designed to be played and solved by children. The content is not gruesome or gory in anyway, but may contain descriptions of violence and themes that are unsuitable for children.

At the moment all our events only take place on a Saturday.

You can find the events schedule on our website or please use the following link: cluedupp.com/pages/events-schedule

Whilst we try to ensure all of our locations in the game (virtual witnesses and other area's) are fully accessible, the game is self guided, so we are not able to guarantee that the route your team takes will be accessible.

Due to the amount of walking involved in the game, we would not recommend the activity for someone who is pregnant.

Yes, this is something we can do for you, please click the following link for more information cluedupp.com/pages/team-building-events

We recommend that you begin the game anytime between 9am and 2pm. You do not need to book a start time, you can simply start the app and play at your own convenience. There isn't a specific end time for the game, although all competitions close by 5pm, so you will need to be finished by this time to be considered for the various prize categories.

It takes on average 2-3 hours to fully complete the game, although this can vary depending on how leisurely or competitively you play

This can vary greatly dependent on the route your team chooses to take, but on average most teams will cover around 3k to 5k on the day.

No, all characters within our games are virtual and the game is played entirely via our award-winning app.

Yes, the game content is currently written in English only.

The app is approx 100mb from the store but individual data usage on game-day will vary based on a number of factors.

It's absolutely no problem to exchange your ticket for a different event. Please take a look at the event schedule and let us know which event (city & date) you would like to be swapped onto. If you see nothing immediately suitable, we will be adding a lot more dates and new events in due course. 

The secret start location for your game will be revealed along with all other instructions in your pre-game briefing. Please expect this email two weeks before your event. If you have not received your briefing, please let us know, but be sure to check your spam or any promotional folders in your email box before getting in touch.

All instructions are sent two weeks before the game. If you are within this time period and have checked through your spam folder please let us know your order number and email address used for the booking and we will get your breifing re-sent.

You will receive a FREE gift voucher to any other CluedUpp event of your choice.

Please check through your spam and promotional folders in the first instance. Try searching for "CluedUpp" in your email box. If you still cannot find our email, please contact us at hello@cluedupp.com with your full name and the email address that you placed the order with so that we can resend it for you.

If you are unsure on the date of the event, please check via our online events schedule.

One ticket covers a team of 6 players. You may only connect up to 6 devices to each game in total.

Yes, if you purchased more than one team ticket for the same game, then we've programmed your voucher code to work for all of your teams. Please simply forward the pre-game information email to the other team leader(s) and they will be good to go

Generally, our games go ahead as planned in most weather unless we have contacted you to state otherwise. However, if you would like to postpone your participation, our Ticket Exchange Guarantee means you are able to exchange your ticket for any future game instead. Please email us at hello@cluedupp.com for further assistance.

CluedUpp tickets are sold as strictly non-refundable and refunds are not offered under any circumstances. Please find our full refund policy at cluedupp.com/pages/refunds. However, our Ticket Exchange Guarantee means all tickets are fully exchangeable and it’s absolutely no problem to exchange your ticket for a different CluedUpp event. Please contact us at hello@cluedupp.com if you would like to exchange your ticket.

Yes, absolutely. You will be sent a set of pre-game instructions two weeks before the game. These instructions need to be given to the new player and they will be all set to participate in the game.

Yes, our Ticket Exchange Guarantee means it's absolutely no problem to exchange your ticket for a different event. Please check out the event schedule and let us know which event (city & date) you would like to be swapped onto. If you see nothing immediately suitable, we will be adding a lot more dates and new events in due course.

Yes absolutely. You can do this from the navigation menu whilst in-game.

Yes. You can pause the game at any time from the navigation menu within the app. Please just be sure to re-start your game from the same location to avoid a time penalty.

Team members join the game by scanning the QR code given to them by the team leader. All team members will have to create an account and select 'Supporter' before scanning the QR code presented to them by their team leader.

GPS can be affected by a number of things. We use the highest possible grade GPS technology available (outside of military-grade use), however GPS can be affected by the accuracy of the chip within your device and other environmental factors out of our control. If your GPS issue persists, you are still able to unlock the location points but may incur a small time penalty.

This is normally due to the code having been copied incorrectly. Please check that you have copied and pasted the code from our pre-game briefing email correctly. This will help to avoid any potential errors with the code. Please may particular attention to any special characters such as hyphens or other punctuation marks that may be contained within your code. If your issue persists please email us at hello@cluedupp.com for further help.

Please post all pictures of your team onto the designated Facebook Events Page for your event. You can find details of the event page within you pre-game instructions email.

Yes, absolutely, we love seeing your photos and videos on social media. Please refrain from revealing the end answer or any of the answers to the riddles, as this will result in disqualification from the competition element and it will spoil the experience for others who may participate in the future.