FAQs – CluedUpp Games


Who Are CluedUpp Games?

CluedUpp Games is an award-winning British games studio that specialises in creating unique, outdoor adventure games.

How do CluedUpp Detective games work?

CluedUpp Detective is the world's first virtual murder-mystery game that takes place entirely outdoor across an entire city.

Using a smartphone app, your team of detectives will need to scramble all over town, hunting down virtual witnesses, eliminating suspects and seeing if you have what it takes to crack the case! Please note that you'll need access to at least 1 smartphone per team, running a minimum operating system of iOS10 or Android version 6.0.

How much do CluedUpp adventures cost?

Ticket prices depend on each location, however typically events cost:

£36 per team in the UK 

€40 per team in Europe

$46 per team in the US

Each ticket covers a full team of 6 adult detectives - and you only need 1 ticket per team (not 1 per person).

How long do CluedUpp experiences last?

The length of the game can vastly vary dependent on the skills of each detective team - however on average most teams take around 2 hours.

Are the games suitable for children?

Children can join in for free up to the age of 16 years - and they are not included within team numbers.

Whilst the game is not designed for children, many families do choose to bring their kids - and they do seem to enjoy the element of finding the witnesses and solving the challenges.

However, please note that as with any murder mystery, there may be elements of the story-line that are unsuitable for children, so parental discretion is advised.

Are the games wheelchair accessible?

Whilst we are unable to guarantee wheelchair accessibility, we do try to place the virtual witnesses in accessible locations where possible.

The route between each witness is down to each individual team.

Are the games suitable for someone who is pregnant?

The game is set over a distance of around 5k-7k.

It's quite a lot of walking and not something that we would consider suitable for someone who was pregnant.

Can I choose my own start time?

Teams can choose their own start time at any point between 9am and 2pm on the day.

The game is entirely self-guided on the day, so it's just a case at turning up at our recommended start location, logging into our event app and setting off.

What happens if it rains?

Generally CluedUpp events go ahead come rain or shine, however if your team does not fancy braving the elements, you should contact us and request a ticket exchange to a new future event. In rare occasions, in very extreme weather conditions we may postpone an event. In these cases we will offer a new date for the event.

What's your refund or exchange policy?

Please find our refund and exchange policy here.

Are CluedUpp games Covid-19 safe?

Our games take place outdoors in the open air and all witnesses are virtual, meaning the only people you come into contact with are your teammates.

There are limited tickets available for each event in order to reduce numbers of players in the city, and teams will have different starting locations so as to avoid congestion. The game is completely self guided, so you can avoid other teams by taking an individual route - and we have extended the playing time window so teams will be participating at different times during the day. 

If you are experiencing Coronavirus type symptoms, please do not attempt to play - we will happily exchange your ticket for a game at a later date. 

Find your nearest event today!