FAQs – CluedUpp Games


Frequently Asked Questions

Who Are CluedUpp Games?

CluedUpp Games is an award-winning British games studio that specialises in creating unique, outdoor adventure games.

How do CluedUpp Detective events work?

CluedUpp Detective is the world's first virtual murder-mystery game that takes place across an entire city.

Using a smartphone app, your team of detectives will need to scramble all over town, hunting down virtual witnesses, eliminating suspects and seeing if you have what it takes to crack the case!

Our events normally attract upwards of 100 detective teams competing to catch the killer on the day - and there are lots of prizes on offer from the Fastest Team to Best Dressed team!

CluedUpp events are a fantastic day out with friends and family! Still undecided? Find hundreds of Facebook reviews from CluedUpp players here.

How much do CluedUpp events cost?

Ticket prices depend on each location, however typically events cost:

£36 per team in the UK 

€40 per team in Europe

$46 per team in the US

Each ticket covers a full team of 6 adult detectives - and you only need 1 ticket per team (not 1 per person).

How long do CluedUpp events last?

The length of the game can vastly vary dependent on the skills of each detective team - however on average most teams take around 2 hours 20 minutes.

Are CluedUpp events suitable for children?

Children can join in for free up to the age of 16 years - and they are not included within team numbers.

Whilst the game is not designed for children, many families do choose to bring their kids - and they do seem to enjoy the element of finding the witnesses and solving the challenges.

However, please note that as with any murder mystery, there may be elements of the story-line that are unsuitable for children, so parental discretion is advised.

Are CluedUpp events wheelchair accessible?

Whilst we are unable to guarantee wheelchair accessibility, we do try to place the virtual witnesses in accessible locations where possible.

The route between each witness is down to each individual team.

Are CluedUpp events suitable for someone who is pregnant?

The game is set over a distance of around 5k-7k.

It's quite a lot of walking and not something that we would consider suitable for someone who was pregnant.

Can I choose my own start time?

Teams can choose their own start time at any point between 10am and 1pm on the day.

The game is entirely self-guided on the day, so it's just a case at turning up at our recommended start location, logging into our event app and setting off.

What happens if it rains?

You get wet 😊. Generally CluedUpp events go ahead come rain or shine, however if your team does not fancy braving the elements, you should contact us and request a ticket exchange to a new future event. In rare occasions, in very extreme weather conditions we may postpone an event. In these cases we will offer a new date for the event, however no refunds will be offered.

What's your refund or exchange policy?

Please find our refund and exchange policy here.

I have a different question!

Have a question we've not answered here?

Please email us at hello@cluedupp.com or get in touch via our here page here page.

Find your nearest event today!