Beauty and the Beast FAQ's
This blog contains everything you need to know about CluedUpp events, booking your tickets, and more. Click the links below to navigate around or have a scroll and read it all!
- What is a CluedUpp event?
- How to play
- Tickets
- Location
- Time
- Costumes
- Other questions
- Flex Pass
- Top tips for taking part
What is a CluedUpp event?
Our newest experience, Beauty and the Beast, is a magical outdoor escape room-style adventure where you and your loved ones scramble across your city, finding clues, and completing challenges to help Beauty reverse the curse.
Hundreds of teams take part at each event, dressed in some of the most amazing costumes you will see. Imagine thousands of people dressed as Beauty and the Beast characters, racing around your city streets hunting for clues and interrogating suspects.
The experience unfolds exclusively via our award-winning app, with curious clues, perplexing puzzles, and mind boggling mini-games delivered straight to your phone when you find each point of interest in the city.
There are loads of prizes up for grabs with categories such as fastest team, best team name, best team photo, and so much more.
How do I play?
A couple of weeks before your booked event you’ll receive your game day instruction email. This will tell you where you need to go to start your adventure and how to set up the app. We’ve also made some very useful instruction videos explaining everything you need to know about using the app and setting up your team. These will also be linked in your email.
Tickets
How many tickets do I need?
1 ticket covers up to 6 adults and under 16’s can play for free. So for example, you can have 6 adults and 4 children all under one ticket. Got 7 or more adults? You’ll need another ticket!
Does my ticket include children?
Under 16’s can play for free, so they do not take up any of the 6 spaces you have on your ticket.
I've booked my event, but where can I find my ticket?
After booking your CluedUpp adventure you’ll receive an order confirmation email which acts as your ticket.
A couple of weeks before your event you’ll receive your game day instruction email which contains a 12 digit code. You’ll need this code to get started on the day of your event.
Sometimes these emails can end up in your junk folder. If you’re worried that you haven’t received either the confirmation or instruction email, please contact hello@cluedupp.com and one of our friendly customer service team will help you.
Location
The event takes place all around your chosen location, giving you the opportunity to explore city streets like never before. One minute you could be solving challenges with your friends and family in the park and the next you could be darting down a side street following a vital clue.
Where does the event start?
Your start location is a closely guarded secret that will be revealed a couple of weeks before your event. But don’t worry, it will always be in a convenient, safe, and central location.
Why is the start location a secret?
We want you to have the best possible experience, so the exact start location can sometimes change depending on what’s going on locally. Our research team works continuously with local city planners to ensure your event doesn’t clash with other events or planned construction. We wouldn’t want you to start your adventure in the middle of a marathon now, would we?!
Is the location wheelchair/pushchair friendly?
We do our very best to make sure all locations are fully accessible. The game takes place down real city streets, with each team determining their own routes to the different points of interest, so you're in complete control!
Time
What time does my adventure start?
You can start your adventure any time between 9am and 2pm. This may change to 8am in rare circumstances, but if it does we’ll let you know.
How long does it take to complete?
It typically takes around 2-3 hours, but this does all depend on how competitively your team play and if you stop to have some lunch.
How far will I be walking?
You should expect to walk about 3-5km on the day but again, this depends on the routes you take to get to each clue or character on the map.
Can I start later than 2pm?
You can start later than 2pm, but if you want to enter any of the competitions, you’ll need to have finished the game by 5pm. This is when we’ll announce the winners on the Facebook event page linked in your game day instruction email.
Costumes
Do CluedUpp provide costumes?
We do not provide costumes for you to wear on the day of the event. It would be very difficult to supply around 4000 teams every weekend with amazing costumes, and if we’re honest, many participants make better costumes than we could ever buy!
Do I have to dress up?
You don’t have to dress up if you don’t want to, but it is all part of the fun. If you do want to dress up and you’re worried that you’ll be the only team walking down the street in costume, don’t be, the majority of our players like to dress the part! If you don’t believe us, just check out our Instagram page @clued_upp.
Other questions
Can we use transport to play?
The game is designed to be played on foot, with all of the points of interest within walking distance from the start location.
Will I need mobile data to play?
Yes, in order for the map to work you will need to activate GPS on your mobile device.
To avoid extra data charges, we would recommend downloading the app and setting up somewhere with Wi-Fi connection prior to heading out into your city streets.
Do I need to know the story?
You don’t need to know the storyline or characters to play, it won’t impact your game if you don’t.
Do I need to know the area I’m playing in?
You don’t need to know the area the event takes place in to play. The game includes a digital map (think Google maps) that shows you where the different points of interest are and which way you need to walk to get to them.
What happens if there’s bad weather?
If there are reports of bad weather due on event day, our team will continuously monitor the situation to determine if the event needs to be postponed. In many cases, the event will go ahead as planned, but if you don’t fancy putting your wellies on for the day you can always exchange your ticket for another event at a later date.
What app do I need and how can I download it?
You’ll need to download the CluedUpp Geogames app from either the Play Store if you have an android phone or the App Store if you have an iPhone.
Flex Pass
We understand that sometimes plans change unexpectedly, and we want to make sure that you're able to enjoy our events without any worries.
With a Flex Pass, you'll have the peace of mind knowing that you can easily swap your ticket for any other event we host. No questions asked, no hassles involved. If something comes up and you can't make it to the event you purchased a ticket for, simply let us know and we'll take care of the rest.
You can add a Flex Pass to your order in the cart.
Do CluedUpp have any tips for taking part?
Yes! Here are our top tips for taking part in a CluedUpp event:
- Make sure your phone is fully charged. If your phone battery is a bit unreliable, bring a battery pack with you.
- Wear some comfy shoes. We get it, you want to dress the part and win the best dressed prize category, but nothing is worth getting blisters for!
- Bring a bottle of water with you, solving a mystery all over town is thirsty work.
- Download the app and create your team before you arrive at the start location. It’s always best to be prepared!
- Take a load of pictures and post them on the Facebook event page for your location. You might just win a prize for them.
- You can pause the game anytime - so take a break to have some lunch (bring your own food or go out somewhere) or take time to figure out your findings.
How do I book tickets?
If you're ready to find your nearest adventure, just click the button below, insert your location and select your event... Simple!
